Updated Box Office hours from Monday 1 June 2026.

The Box Office at the Coliseum Theatre is open to personal callers every Tuesday 10.00am - 4.00pm.
The Box Office at the Park & Dare is open to personal callers every Thursday 10.00am  – 4.00pm.
The Box Office booking line is open  Tuesday  –  Thursday 10.00am – 4.00pm for customers who do not have internet access or who would prefer to chat to one of our friendly Box Office Team.
Where possible, please use rct-theatres.co.uk for all bookings.
 

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PRIVACY

PRIVACY

RCT Theatres is run by Rhondda Cynon Taf Council Arts Service. Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.

How We Protect And Respect Data

Data protection law states that we are allowed to process your personal information where we have a proper and lawful basis. When you book tickets at RCT Theatres you provide us with some basic personal information in order for us to process your booking.

Our lawful basis for us using your information for ticketing purposes is:

CONTRACT: The personal information you provide to us to process your booking is held by us in order to (a) process and record your payment and (b) to notify you if anything changes in relation to your booking - for example the performance is cancelled. We will only share this information with your bank in order to process payment, or with anyone else if required to do so by law.

At the time of your booking we will also ask you if you wish to receive information about forthcoming productions and events RCT Theatres.  Our lawful basis for us using your information for marketing purposes is:

CONSENT: If you provide your consent, then we will occasionally contact you with this information. We will not share your details with anyone beyond RCT Theatres for marketing purposes, nor will we pass your information onto third parties except to facilitate our mailing to you.

If you wish to opt out from receiving emails or post from us in the future , please update your preferences in your online account, click unsubscribe at the bottom of any emails or email the Box Office at BoxOffice@rctcbc.gov.uk. . 

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. 
 

To learn more about how we use your information, please see our service privacy notice page along with Rhondda Cynon Taf Council’s data protection pages.

 

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AD Audio Described Performance

Audio description is a live commentary interspersed with the actors' dialogue. This is relayed via a headset linked to the infra-red audio system. There is a short 'programme notes' session, before the production, which explains the atmosphere, costumes, characters and action.

BSL British Sign Language Performance

Signed performances are ideal for those who use sign language. Trained British Signed Language (BSL) signers usually stand to one side of the stage and interpret the script used by the performers at the same time as it is being performed.

R Relaxed Screening/Performance

Open to everyone, but particularly appropriate for anyone who may find the usual theatre/cinema environment challenging, due to an Autism Spectrum Condition, a learning disability, or a fear of the dark, loud noises or confined spaces.

Relaxed Performances/Screenings provide a relaxed environment, where elements are adapted to reduce anxiety or stress. Lighting and sound levels are adjusted to soften their impact and there is a relaxed attitude to noise and leaving and re-entering the auditorium during the performance/screening.

Designated 'chill-out' areas are provided outside the auditorium with activities for people to use if being in the auditorium becomes overwhelming for them.

T Touch Tour

A Touch Tour is ideal for blind and partially-sighted audiences to familiarise themselves with the set ahead of the performance.

C Captioned Screening/Performance

Captions display dialogue on-screen (similar to subtitles) and also describe the audio or sound portion of a film/performance allowing audience members who are D/deaf or hard of hearing to follow the script and the action of the film/performance at the same time.

For live performances, the screen is positioned at the side of the stage.